At Comitsbd, we are committed to providing excellent customer support to ensure a smooth and satisfying shopping experience. This Support Policy outlines the various support services we offer and how customers can access them.
Customer Support Availability:
- Our customer support team is available to assist you from 9:00 AM to 6:00 PM, Monday to Saturday, excluding public holidays.
- You can reach us via phone, email, or live chat on our website.
Contact Information:
- Phone Support: +8801718596074
- Email Support: support@comitsbd.com
- Live Chat: Available on the Comitsbd website during business hours.
Types of Support Services:
- Order Inquiries: Assistance with placing orders, checking order status, and updating order information.
- Product Information: Detailed information about product features, specifications, and availability.
- Technical Support: Help with technical issues related to products purchased from Comitsbd.
- Return and Refund Support: Guidance on our return and refund policies and assistance with processing returns and refunds.
- Warranty Claims: Information on warranty coverage and assistance with warranty claims for products covered by manufacturer or brand warranties.
Response Time:
- We strive to respond to all customer inquiries within 24 hours on business days. During peak times or holidays, response times may be longer.
Escalation Process:
- If you are not satisfied with the initial response from our support team, you can request to escalate the issue to a supervisor or manager.
- Escalated issues will be addressed as a priority, and we will work to resolve them as quickly as possible.
Feedback and Complaints:
- We value your feedback and use it to improve our services. If you have any suggestions, comments, or complaints, please contact our customer support team.
- For formal complaints, please email us at [Insert email address], and we will acknowledge receipt of your complaint within 48 hours and provide a resolution within 7 business days.
Self-Service Resources:
- Our website features a comprehensive FAQ section and product guides to help you find answers to common questions and issues.
- We also provide user manuals and troubleshooting guides for many of our products, which can be accessed on our website.
After-Sales Support:
- We offer after-sales support to assist with any issues that may arise after you have received your product. This includes setup assistance, troubleshooting, and warranty claims.
- For after-sales support, please contact us via the methods listed above.
Privacy and Confidentiality:
- We are committed to protecting your privacy. Any personal information you provide to our support team will be handled in accordance with our Privacy Policy.
- We ensure that all customer interactions are kept confidential and that your information is used only for the purpose of resolving your issue.